Privacy Policy

At Afrinno Technologies, we are committed to protecting the privacy and security of our users' data. This policy outlines how we collect, use, and safeguard your information.

Table of Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Data Sharing and Disclosure
  4. Data Security
  5. Data Retention
  6. Your Rights
  7. Children's Privacy
  8. Changes to This Policy
  9. Contact Us

1. Information We Collect


We collect information to provide better services to all our users. The types of information we collect depend on how you use our services.

Information you provide to us

When you create an account, we may ask for personal information, such as:

  • Name, email address, and phone number
  • School information (name, address, registration details)
  • Student information (names, birth dates, academic records, etc.)
  • Staff information (qualifications, employment details)
  • Billing information for paid services
Information we collect automatically

When you use our services, we may collect information about:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Location data (general location based on IP address)

2. How We Use Your Information


We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages, responses to comments, and technical notices
  • Personalize your experience and provide content and features tailored to your needs
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations and protect the rights and safety of our users

3. Data Sharing and Disclosure


We do not sell your personal information to third parties. We may share information in the following circumstances:

With your consent

We will share personal information with companies, organizations, or individuals outside of Schoolbest when we have your consent to do so.

For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of Schoolbest, our users, or the public as required or permitted by law

4. Data Security


We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL
  • We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems
  • We restrict access to personal information to Schoolbest employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations
  • We regularly conduct penetration testing and security assessments
  • We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

5. Data Retention


We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Rights


You have the following data protection rights:

  • You can access, correct, update, or request deletion of your personal information
  • You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information
  • If we have collected and process your personal information with your consent, you can withdraw your consent at any time
  • You have the right to complain to a data protection authority about our collection and use of your personal information

To exercise any of these rights, please contact us using the contact details provided under the "Contact Us" section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

7. Children's Privacy


Our services are intended for use by educational institutions and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

For students under 18, we rely on schools, parents, or guardians to provide consent for the collection of personal information where such consent is required by law.

8. Changes to This Policy


We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy.

9. Contact Us


If you have any questions about this Privacy Policy, please contact us:

Afrinno Technologies Limited

Phone: +254 748 385 144 / +254 720 871 499

Email: privacy@schoolbest.co.ke

Data Protection Officer: dpo@schoolbest.co.ke